Refund policy

 

Return, Refund & Replacement Policy

Important Notice (Please Read Carefully)

We operate as a dropshipping platform. Products listed on our website are fulfilled and shipped directly by third-party partner sellers. By placing an order on our website, you acknowledge and agree that return, replacement, and refund decisions are subject to supplier verification and approval.

  • “⚠️ COD orders are verified before dispatch.”

  • “📦 Please record an unboxing video for return eligibility.”

  • “❌ COD refusals may result in account restriction.”

Placing an order confirms acceptance of this policy.

Eligibility for Return / Replacement

We offer replacement only (refunds are secondary and conditional) strictly in the following cases:

  • Product received is physically damaged

  • Product is manufacturing defective

  • Incorrect product delivered

  • Missing item(s) in the package

❌ Returns or replacements will NOT be accepted for:

  • Change of mind / no longer required

  • Customer dissatisfaction unrelated to defect

  • Size, fit, or colour preferences

  • Minor colour variations due to lighting or screen differences

  • Delay in delivery caused by courier or external factors

  • Used, washed, altered, or tampered products

  • Orders refused at delivery (COD refusals)

Return / Replacement Request Window

  • Requests must be raised within 48 hours of successful delivery.

  • Requests raised after this period will be automatically rejected without exception.

Mandatory Proof Requirement

All claims must be supported by clear and valid proof, including:

  • Unboxing video (mandatory for damage/defect claims)
    OR

  • Clear images/videos showing:

    • Product issue

    • Original packaging

    • Shipping label

⚠️ Claims without proper proof will not be processed.
⚠️ Screenshots or edited media will not be accepted.

Replacement Policy (Primary Resolution)

  • Replacement will be initiated only after supplier verification and approval.

  • Replacement timelines depend on supplier stock availability and logistics.

  • We reserve the right to deny replacement if the product fails supplier quality checks.

Refund Policy (Secondary & Conditional)

Refunds are provided only if replacement is not possible and only after supplier approval.

  • Refunds are processed within 5–10 business days after final approval.

  • Shipping, COD, and handling charges are non-refundable.

  • Refund amount may be partial or zero depending on supplier assessment.

Cash on Delivery (COD) Orders

  • COD orders are verified before dispatch.

  • Orders refused at delivery are not eligible for refunds or re-shipment.

  • For approved refunds on COD orders, the customer must provide:

    • Valid UPI ID or

    • Bank account details

  • Failure to share details within 48 hours may result in cancellation of refund request.

Return Pickup

  • Return pickup is not guaranteed and depends on supplier logistics.

  • If pickup service is unavailable at the customer’s location, alternate resolution (replacement/refund) will be decided at our discretion.

Limitation of Liability

  • We are not responsible for manufacturing defects, courier delays, or supplier-side issues beyond our control.

  • Our liability, if any, shall be limited strictly to the value of the product paid by the customer.

  • We shall not be liable for indirect, incidental, or consequential losses.

Right to Reject Claims

We reserve the right to:

  • Reject suspicious or repetitive claims

  • Block accounts with excessive COD refusals or abuse of policies

  • Modify this policy at any time without prior notice

Contact for Support

All requests must be raised via our contact form or our instagram channel.